Privacy Policy

Policy in Brief

This privacy policy explains how The Vape Dungeon uses and protects the data provide to us when you visit and use The Vape Dungeon reserves the right to change this policy at any given time, at which time this policy will be updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

What User Data We Collect

When you visit The Vape Dungeon website, we may collect the following data:

  • Your IP address
  • Your contact information and email address
  • Other information such as interests and preferences
  • Data profile regarding your online behaviour on the website.


Why We Collect Your Data

We are collecting your data for several reasons:

  • To better understand your needs
  • To improve our services and products
  • To send you promotional emails containing the information we think you will find interesting
  • To contact you to fill out surveys and participate in other types of market research
  • To customise our website according to your online behaviour and personal preferences.


Safeguarding and Securing the Data

The Vape Dungeon is committed to securing your data and keeping it confidential. The Vape Dungeon has done all in its power to prevent data theft, unauthorised access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Our Cookie Policy Once you agree to allow our website to use cookies, you also agree to allow us to use the data it collects regarding your online behaviour (analyse web traffic, web pages you spend the most time on, and websites you visit). The data we collect by using cookies is used to customise our website to best suit your needs. After we use the data for statistical analysis, the data is completely removed from our systems. Please note that cookies don’t allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

Terms and Conditions by The Vape Dungeon

If you want to disable cookies, you can do it by accessing the settings of your internet browser.


Links to Other Websites

The Vape Dungeon website contains links that lead to other websites. If you click on these links The Vape Dungeon is not held responsible for your data and privacy protection on these sites. Visiting these websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you are redirected to from our website.


Restricting the Collection of your Personal Data

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following: When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you don’t want to disclose your personal information. If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.

The Vape Dungeon will not lease, sell or distribute your personal information to any third parties, unless we have your permission. An exception to this is if the law legally forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.

Formal Policy

Who we are

Our website address is:

What personal data we collect and why we collect it

This is our data privacy policy, this policy should be read in conjunction with our terms of trade and other significant policies held buy this company.  For further information, please read on and if you have any questions, please feel free to reach out.

We collect data. In this day and age, it is impossible to run a website without collecting it. When we process personal data, the individual rights of the Data Subjects must be protected. All personal data must be collected and processed in a legal and fair manner and also fall between the guidelines of our company policies. If you use as intended, unintended, surf, browse this website or engage with it in any manner, shape or form, you are consenting and accept this policy as acceptable and you hereby confirm that you are of the legal age of 18 years or over. Also please note, that we do not sell nicotine in any manner or form, please do not request nicotine from us as we do not possess it in relation to this business AND rejection may offend.  The main thing I think you will want to know is that we do not sell your information (data). Any information retained by this company is held in accordance with governing laws securely and confidentially.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Within this website, we use Contact Form 7 to manage contact forms. Any information you submit is held by us for the purpose of customer service. The Privacy Policy pertaining to this software can be found


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Google and Facebook are utilised for the purpose of website analytics. Facebook’s Privacy Policy can be found at Google’s Privacy Policy can be found at    

Who we share your data with

We do not share your data with anyone other than 3rd party applications and or software used on this site that are housed and operated remotely. We have disclosed these 3rd parties and have provided direct links to their respective privacy policies.  As previously stated, we do not sell your information, we retain your information in a secure manner as required by law. Wherever possible we enforce our own internal policy of restricting what information service and product suppliers (both digital and physical suppliers) as much as possible. We take all precautions where possible but have operating procedures ready to execute in the event of a data breach which we have risk assessed as “minimal to low”. None of the above applies, if it states under legislation of an enforceable law that we must provide information to a requesting body. 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any, due to our express check-out system), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Other personal information pertaining to sales and ordering systems is generally not held for a period of 12 months on this server. At this time, or before, or after. Your “offline” information is stripped of any personal information, of identifying information not related to the sole purpose of taxation and business finance requirements which is required under law. Having said that….  

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional information

What third parties we receive data from

We receive data from Paypal for the purpose of using your login credentials to sign into our site. Only the data you would normally provide ton create an account on this site is collected from Paypal. Paypal’s Privacy Policy can be found at  

We receive data from Facebook for the purpose of using your login credentials to sign into our site. Only the data you would normally provide ton create an account on this site is collected from Facebook. Facebook’s Privacy Policy can be found at the top of this page.

Changes To This Privacy Policy

The Vape Dungeon reserves the right to make amendments to this Privacy Policy at any time. If yu have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. The Vape Dungeon reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.


Shipping Policy

Policy in Brief 

All orders are dispatched on the same day if received before 12pm noon Monday to Friday.  Orders are dispatched by either courier or express post service through Australia Post. All orders will have a tracking number applied to it and the tracking number will be email directly to the customer who placed and paid from the order. Due to the automated process of our supply chain, we can only ship to the shipping address, so please ensure that all details entered are correct. The Vape Dungeon is unable to accept liability for incorrect details provided.

All orders on average take between 1-3 days to be received Australia wide (Remote areas may take a little longer). You can use the tracking number provided to you to check up on the location and progress of your delivery.

No order will be dispatched without full payment being received and receipted by our internal automated system. 


Formal Policy

The Vape Dungeon dispatches goods to all States within Australia with the exception of SOUTH AUSTRALIA. The Vape Dungeon does not ship internationally.

Orders are dispatched within 24 hours of the purchase order being received (during business hours). Special orders will be dispatched as per the agreement made with the customer. Within Australia, delivery times are estimated at between 2-6 business days depending on location.

We have a variety of shipping methods available from our location and the customer will be provided the shipping companies name and assigned shipping numbers once available via the email addressed provided by the customer.


Any loss, damage or delay of goods during transit to the destination will be addressed with the shipping company responsible although occasionally factors maybe out of control. The Vape Dungeon does not take responsibility for parcels lost or damaged once delivered to their destination and checked off by the delivery service. 

For international orders, please contact us first with your enquiries and we will provide a quote based on quantity, destination and weight.

Error or inaction on your part may be, but is not limited to the following and is determined at the discretion of The Vape Dungeon

– Entering an incorrect or incomplete address (including omitting a company name where delivery is to a business address).

– Failing to claim the parcel for more than 2 weeks from date of the card notification in your mailbox advising you of attempted delivery.

-Return to sender


**All transactions processed through the online store are processed in AUD (Australian Dollars) and include GST**


Refund/Guarantee Policy

We do not provide a refund or replacement for change of mind on purchases.

If an item has a major fault associated with its function a refund, store credit or replacement may be available. The following questions are a guide to establish whether a product fulfills the criteria required.

  • Is it unsafe to use?
  • Is it significantly different from the sample or description?
  • Does not function as shown?

We do not accept change of mind returns on custom-made items or special orders.  Special orders cannot be cancelled once production has been commenced or after materials for production have been purchased.

If the product does not meet the customers’ expectations CONTACT US HERE with the details as this will be dealt with individually.


This should be read in conjunction with our full terms of trade.


Please send all inquiries or requests to either the contact link above


Operations Manager

The Vape Dungeon

c/ Project Z

Unit 5a

96 Industrial Drive

Coffs Harbour

NSW 2450